Mail Settings of Domains

You can configure the following mail service settings for individual domains:

  • Mail service status. You can switch the mail service on or off for a domain (Activate mail service on this domain).

    Important: Switching off the mail service on a domain is necessary if an external mail service (such as GMail) is used: Turning off the local mail service ensures correct mail delivery.

  • Mail bounce settings. When somebody sends an email message to an email address that does not exist under your domain, the mail server, by default, accepts mail, processes it, and when it finds out that there is no such a recipient under the domain, it returns the mail back to sender with an error message. You can choose to:
    • Continue returning all such mail back to senders (Bounce with message option).
    • Forward all such mail to the specified email address (Forward to address option). This is also referred to as a catch-all address.

      Note that if the outgoing mail control is turned on by your hosting provider, the forwarding address must belong to the same domain for which you are modifying mail bounce settings. If you need to specify an external email address (that is, outside the domain) or set one address for multiple domains, please contact your hosting provider.

    • Forward all such mail to another mail server with the specified IP address using the option Redirect to external mail server with IP address (available only for Windows hosting).
    • Reject such mail without accepting it. If the sender's SMTP client is behaving properly, it will generate a "Recipient address rejected: User unknown in virtual mailbox table" non-delivery notice (Reject option).
  • Webmail. If your service plan provides the option to choose which webmail program to use for domains, then you can select it in the mail settings.


To configure mail service for an individual domain:

  1. Go to Websites & Domains and find the domain for which you want to change mail settings.
  2. Click Mail Settings in the domain's settings.
  3. Edit settings and click OK.

To configure mail service for multiple domains at once:

  1. Go to Mail > the Mail Settings tab.
  2. Select several domains in the list of domains, by clicking the corresponding checkboxes.
  3. Click the corresponding buttons on the toolbar (Activate/Deactivate Services, Webmail, Mail for Non-Existent Users, or Limit Outgoing Messages) and edit settings.

    All the selected domains will have the same mail service settings.